Refund & Cancellation Policy

At Cozyy Creations, we aim to provide the best shopping experience to our customers. Please carefully review our refund policy:

1. Order Placement

Once an order is placed, it cannot be refunded, exchanged, cancelled, or adjusted. We strongly encourage you to review your order before confirming your purchase.

2. Refund Requests

In case of any issues with your order, you will need to contact our customer care team for assistance. Refunds will only be initiated upon approval by our team.

3. Refund Process

Once a refund is initiated, it will take 4-5 business days to settle back to the source account from which the payment was made. Please note that the refund timeline may vary depending on your bank or payment provider.

4. Cancellation

We do not accept cancellation requests. However, if your case is genuinely valid, you can directly contact us at +91 9355135307. We will review your request and assist you accordingly.

Contact Us

If you have any questions or concerns, please feel free to reach out to our customer care team at hecatewizardmall@gmail.com or call us at +91 9355135307.